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Position Overview

We’re looking for an enthusiastic, motivated, and results-oriented Channel Manager to lead and support Summa America’s Midwest dealer network.
This is an exciting opportunity for someone who enjoys building strong relationships while making a meaningful impact on business growth.

In this role, you’ll work closely with dealer partners, internal teams, and industry leaders to strengthen our market presence and drive continued success.
The ideal candidate is a strategic thinker with a strong understanding of channel sales, excellent communication skills, and a genuine passion for developing lasting partnerships.

If you thrive in a dynamic environment and enjoy seeing the direct results of your efforts, this role offers the chance to grow with a globally recognized brand.

Company Overview

Based in Indianapolis, Indiana, Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium.
Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability.

Summa offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries.
Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way.

At Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success.

And we’re growing fast!

Summa is a global leader in precision cutting solutions, with over 50 years of innovation and craftsmanship rooted in Belgium. From vinyl to laser to flatbed cutters, our technology powers professionals in Sign & Display, Packaging, Apparel, Textile, and beyond.

As part of our expansion plan, we want to reinforce our Sales Support team hence are looking for a motivated and detail-oriented Application Knowledge Engineer.

In this role, your main focus will be creating high-quality product usage content and collaterals that help customers, partners, and colleagues get the most out of our machines and software. You will also coordinate and deliver application trainings and provide the necessary application support when needed.

This job will be cross functional in which you will be closely working together with the application, service and marketing teams within the organisation and is ideal for someone who, has a passion for documentation and content creation, is skilled at translating technical concepts into clear, user-friendly materials and enjoys teaching.

Key Responsibilities

Content & Collateral Creation (40%)
Your core responsibility is to create and maintain best-in-class user-oriented content, in close collaboration with Marketing.
Activities include:

• Developing comprehensive how-to materials, including:
  - Written guides
  - Step-by-step documentation
  - Instructional videos

• Ensuring all content is well-structured, up-to-date, and aligned with product developments.

• Creating application-focused documentation for new product releases.

• Collaborating with RIP software vendors to develop detailed configuration guides for optimal use with Summa machines.

• Maintaining a clear and accessible content library for internal teams, dealers, and end users.

Training & Knowledge Sharing (40%)

• Act as training coordinator and instructor for:
  - Roll cutters
  - Flatbed cutters
  - Laser cutters

• Plan, develop, and deliver online and on-site trainings for customers, partners, and internal teams.

• Continuously improve training materials and adapt them based on feedback and product updates.

• Contribute to knowledge-sharing initiatives across the organisation.

Support (20%)

• Handle incoming questions and tickets related to applications and software.

• Manage general mailbox inquiries such as:
  - Demo planning
  - Benchmark requests

• Provide remote application support to customers and partners when necessary.

Join the Cutting Edge at Summa America!

Location: Indianapolis, IN | Full-Time | Onsite

Are you a tech enthusiast with a passion for problem-solving, hands-on equipment, and helping people succeed? Step into a role that’s as dynamic as the technology you’ll support. At Summa America, we’re not just selling machines—we're transforming industries.

We're the North American branch of a global leader in precision cutting solutions, with over 50 years of innovation and craftsmanship rooted in Belgium. From vinyl to laser to flatbed cutters, our technology powers professionals in Sign & Display, Packaging, Apparel, Textile, and beyond.

And we’re growing. Fast.

Position: Application & Sales Support Specialist

This is your chance to play a hybrid role where no two days are the same. One day you might be hands-on with a demo at our Summa Experience Center, the next you could be training a major client onsite—or showcasing our cutting-edge gear at a top industry trade show.

If you’re someone who thrives on variety, loves technology, and enjoys being the go-to expert, this role is calling your name.